Can you turn Live Chat on or off as needed?
Yes. As long as it is a part of a digital campaign, we can pause and unpause Live Chat as needed or budgeted. Once you pay the initial setup fee there if you unpause it you don't have to pay [...]
Can I just purchase Live Chat for digital by itself?
No. Live Chat MUST be sold in combination with another digital product. All digital strategies will drive more traffic to a website and Live Chat assist in closing the gap on conversions.
Where do I find Chat related events in Google Analytics?
Some visitors are different than others. And to make sure your live chat service is as effective as possible it helps to understand where your visitors who chat and your chat leads come from. After you’ve updated Google Analytics to [...]
What do I fill out for “Powered By” in Live Chat? What does the Powered By look like in Live Chat?
All chat dialogue boxes will say “powered by” and then will list the name of the media group or ad agency that has sold it, and can include a hyperlink to your media/agency site:
What does “Call Connect” mean in Live Chat? What does the end business hear with Call Connect?
“Call Connect” is where the agent asks the potential customer (after qualifying that the person is a good lead) if they would like to be connected and talk to someone right now – they only ask this during the hours [...]
What does an Exit Pop Up Live Chat Mean? How does it work?
When someone on desktop goes to close out of the website (if they have been on for :30 or more) by clicking on the “x” of the browser, an Exit Pop-Up Box will appear that looks like this with picture, [...]
What happens if someone clicks the TEXT US button in Live Chat?
If someone selects the TEXT US button it will go to a text number provided by Live Chat that will match the area code of the client’s phone number. (It cannot be a client’s personal cell phone text number) The [...]
What does a Live Chat box look like?
The invite chat box will like this this: The default will be to have a picture of the agent. The agent photo could be a client logo instead. Once clicked, the agent picture will rotate so that people don’t get [...]
What are the average conversion rates with Live Chat?
We've seen big numbers when integrating live chat: 20% of chat conversations result in a lead 40% more leads are gathered online when using live chat then with no chat. Check out our other stats on Live Chat: https://support.vicimediainc.com/qa_faqs/do-you-have-any-stats-on-live-chat/
Can I run a Live Chat campaign without a digital campaign?
Live Chat can only be used in conjunction with a digital marketing campaign, as a source to get renewals. The profit margin is not enough for it to be sustained on its own.