Is Live Chat ADA Compliant?
Live Chat is not fully ADA-compliant. For ADA, the best options would be dark colors and we have white fonts and white icons in the header by default. We can use darker colors to assist like the example below, so [...]
Can Live Chat appear only during certain business hours?
Yes. We can setup Live Chat to not appear during their normal hours or we can also set it up if a company only wants it to appear during business hours as well. We encourage businesses to keep Live Chat [...]
How do I integrate Live Chat leads into a Pipedrive CRM?
We would need the following: 1) End Point URL (Url through which our system can communicate with your CRM) 2) Post Method (Get or POST)? 3) Content Type (Url-encoded or JSON)? 4) Api fields name.
Can you pull a transcript of all Live Chats that were initiated, not just the Leads themselves?
Yes. Leads (both billable and non-billable) are emailed and appear in Reporting.zone. However we can provide transcripts of all Live Chats when requested. Just ask your trainer and we can manually download all transcripts of Live Chats initiated into an [...]
Are all leads emailed for Live Chat, or just Sales leads?
All leads are sent through, regardless if they are Sales or non-Sales leads. The leads are classified as Sales, Service and Other. We only charge for the leads which have been classified as Sales. As long as the visitor provides [...]
Is Live Chat HIPAA compliant for medical companies?
Yes but they follow a unique protocol versus our standard Live Chat. Prospects will be routed to Chat Agents specializing in medical services, where they will receive responses in line with the medical practice's guidelines and what insurance is accepted. [...]
Can I cap the amount of leads I receive for Live Chat?
Yes, we can cap the number of leads you receive monthly. For example, $500 for 50 leads, ($10 per lead). Once the lead cap is hit for that month, the Live Chat feature will disappear. The feature will reappear [...]
Do you have any stats on Live Chat?
20% of chat conversations result in a lead An average a client sees 30% more leads online with Live Chat The average “chat to lead” ratio is 38% 89% of consumers would like to connect with businesses through mobile messaging [...]
If someone has multiple locations within a city, how do you know which phone number to do Call Connect to for Live Chat?
The Call Connect feature is not recommended for businesses that have multiple locations, unless you have one central phone line.
Are there websites that Live Chat isn’t appropriate for?
Live chat generally does not work well on a website with a shopping cart on it. Since visitors to those sites tend to ask very specific questions about product features and pricing, and since this is not something our agents [...]