Yes, we can cap the number of leads you receive monthly. For example, $500 for 50 leads, ($10 per lead). Once the lead cap is hit for that month, the Live Chat feature will disappear. The feature will reappear [...]
The Call Connect feature is not recommended for businesses that have multiple locations, unless you have one central phone line.
Live chat generally does not work well on a website with a shopping cart on it. Since visitors to those sites tend to ask very specific questions about product features and pricing, and since this is not something our agents [...]
Yes. As long as it is a part of a digital campaign, we can pause and unpause Live Chat as needed or budgeted. Once you pay the initial setup fee there if you unpause it you don't have to pay [...]
No. Live Chat MUST be sold in combination with another digital product. All digital strategies will drive more traffic to a website and Live Chat assist in closing the gap on conversions.
All chat dialogue boxes will say “powered by” and then will list the name of the media group or ad agency that has sold it, and can include a hyperlink to your media/agency site:
All of our campaigns where Live Chat is sold will automatically include the Text Chat option for mobile, a mobile banner chat at the top and a split bar at the bottom with the option to start a chat or [...]
On desktop the chat invitation will bounce in from the top of the website and settle on the bottom right. If client wants the chat box to settle on the left or in the middle they can request that but [...]
The invite chat box will like this this: The default will be to have a picture of the agent. The agent photo could be a client logo instead. Once clicked, the agent picture will rotate so that people don’t get [...]
We've seen big numbers when integrating live chat: 20% of chat conversations result in a lead 40% more leads are gathered online when using live chat then with no chat. Check out our other stats on Live Chat: https://support.vicimediainc.com/qa_faqs/do-you-have-any-stats-on-live-chat/
