If someone has multiple locations within a city, how do you know which phone number to do Call Connect to for Live Chat?
The Call Connect feature is not recommended for businesses that have multiple locations, unless you have one central phone line.
What does “Call Connect” mean in Live Chat? What does the end business hear with Call Connect?
“Call Connect” is where the agent asks the potential customer (after qualifying that the person is a good lead) if they would like to be connected and talk to someone right now – they only ask this during the hours [...]