20% of chat conversations result in a lead
An average a client sees 30% more leads online with Live Chat
The average “chat to lead” ratio is 38%
89% of consumers would like to connect with businesses through mobile messaging
42% of chat leads come outside of normal business hours
Source: APEX
53% of consumers are more likely to do business with company they can contact through a chat app.
Source: Insights FB
44% of online customers say that having questions answered by a live person while purchasing something is one of the most important features of a website.
Source: Forrester Research
Consumers messaged with brands 97 percent more during Cyber Weekend than last year.
SMS showed the greatest increase in usage this Cyber Weekend, growing 416 percent versus the previous year. Due to its universal accessibility across all smartphones, without needing to download a specific app, SMS is often used as an “entry point” for brands wanting to connect conversationally with their customers
“After twenty years, websites are still impersonal and failing to make consumers happy, and the best way forward is to replace website visits with conversations, powered by a blend of human and artificial intelligence. It’s the difference between brands talking at consumers — which is all a traditional website can do — and talking with their consumers.”
73% of customers find live chat to be the most satisfying way of communicating with a business.
Source: Live Person
51% of consumers say a business needs to be available 24/7.
Source: INC
42% of consumers selected live chat as their preferred method of giving contact information higher than any other lead generating method
Source: Business 2 Community
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