Yes, Live Chat can integrate with Google Analytics. Follow these two basic steps and you will start seeing chats and leads in your Google Analytics account. It takes about 24 hours for chat/lead data to show up in Google Analytics:

  1. Please provide Vici the Google Analytics Account Number. This is the UA number or the Tracking ID which Google Analytics gives us when we create an account.
  2. We also need the Google Analytics Domain. This is the Default URL in the Property Settings of the Google Analytics account. (Typically, this is the same as the URL as your website.  To confirm, click Admin-Property Settings- And copy the link under “Default URL”)

You should be looking for Events called ‘Chats’ and ‘ChatsToLeads’.

Setting up Goals based on Chats and Leads

If you would like to set up Goals which can be viewed under Conversions, please follow these steps.

CHATS

  • Go to Admin-> Goals->New Goal>Custom->Next Step.
  • Give the Goal a name and choose Event under Type.
  • In the next screen, enter these values:
    • Category : Chats
    • Action: chatStarted
    • Label: leave blank
  • Click on the link which says Verify this Goal.

LEADS

  • Go to Admin-> Goals->New Goal>Custom->Next Step.
  • Give the Goal a name and choose Event under Type.
  • In the next screen, enter these values:
    • Category : ChatsToLeads
    • Action: Converted
    • Label: leave blank
  • Click on the link which says: Verify this Goal.

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Category: Live Chat

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